Return and Cancellation Policy
- To provide our customers with a sound shopping
experience, we devised a liberal return and cancellation policy. Below we
have discussed the policy in brief:
- Consider requesting a cancellation within 24
hours of placing your order; it can't be cancelled.
- If you initiate the cancellation request after
the order has been communicated to the respective merchants and they
happen to have initiated the shipping process, we are afraid such
cancellation requests cannot be taken into account.
- Orders of products listed under special
occasion categories such as Pongal, Diwali, Valentine's Day, etc. cannot
- Information on defective or damaged products:
If you received such a parcel, you need to inquire about our Customer
Support Team within 24 hours of order delivery. Make sure to share images
of the product and the packaging to help us look into the matter. We will
redirect the complaint to the concerned merchant, who shall check on their
end. If your order qualifies for return due to damage, it shall be
replaced by us free of cost within seven working days from filing the
- If you find any disparity between the product
and its specifications listed on the website, please bring it to our
notice by contacting the Customer Support Team within 24 hours of product
delivery. After that, we will draw an appropriate conclusion based on your
complaint. A complete refund shall be initiated on our part as soon as
possible, in case our product did not be in par with those descriptions
- For products presented with warranties from
the manufacturer, one requires to refer any issue to them.
- For returns without any damage or fault, the
shipping costs have to be on the buyer. The refund shall be processed with
3 working days as soon as we access the return tracking details on our
- The buyer needs to ship the item to be
returned at his own expense. And once we receive the item in good
condition, the total refund amount (excluding shipping charges) will be
processed within 3 working days.
Orders which have been delivered to the concerned
buyers can't be refunded for. But if you truly feel that the product does not
match its specifications mentioned on the website, contact our Customer Support
Team within 24 hours.